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FAQ

90% answers to your questions can be found here! Check out our FAQ 🙂

Is the delivery free or paid?

Yes, delivery to mycushions.co.uk is 100% free. No hidden costs. The price displayed is therefore the one you pay when confirming your basket. Time to get cosy at home with no surprise !

 

Can my order be affected by COVID-19?

Yes, your delivery may take longer than expected.

Nevertheless, we continue to send you your parcels with free delivery:)

Finally, MycusionsTeam invites you to adopt barrier gestures and hopes that you and your family are doing well.

What are the delivery times ?

In United Kingdom, delivery takes 10 to 40 working days, but on average we see that orders are delivered within two or three weeks. Gold rush Christmas and BlackFriday 🙂

I only received part of my order, is this normal?

Yes, if you have chosen cushion covers from different collections or are purchasing fillings + cushion covers, often you will be delivered in several small packages.

At mycushions.co.uk we do not have stock, we work in short circuit for two reasons:

1/ Firstly, your wallet to present decoration at a low price! Would you like a cushion cover for £7? At mycushions.co.uk it is possible!

2/ Second, for the planet! And yes, why stock, double carriers and still stock when we can rely on honest and loyal manufacturers.

Bonus info: the manufacturers are carefully selected to present you the decoration hits of the moment! Are you more Scandinavian? Animal lover or Jungle addict?

I am unable to select a cushion cover. How to do?

Send us a message via our contact page or directly to hello@mycushions.co.uk or leave us a message on our Chatonline. Our technical team will make an intervention as soon as possible and we will send you a message as soon as the bug is eradicated!

I sent an email but still have no response. Is this normal?

If you have already sent a message to our Customer Service, you will know that our dear Cristina works daily to answer your ever-increasing questions, and yes, more and more of you are following us in this adventure.

A big thanks to you !

Coming back to our dear Cristina, our Queen of Customer Service, we confirm that she is committed to responding to ALL YOUR MESSAGES. Also, please be patient, the answer to your question will arrive ASAP.

Ps: please don’t forget to check your SPAM !!