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Terms and conditions

Terms of Sales

These general conditions of sale apply to all purchases made on the site www.mycushions.co.uk operated by the company “SCT MYCUSHIONS” registered with the RCS under number 804 115 301 whose office is located at OFFICE 342, 58 PEREGRINE ROAD, HAINAULT, ILFORD, ESSEX IG6 3SZ UK (“MYCUSHIONS”, “us”). The Internet user declares to be of legal age or holder of parental authorization and to have the legal capacity to contract allowing him to place an order on this Website. By placing your order on our website www.mycushions.co.uk, you accept these general conditions of sale. These conditions are subject to change. Therefore, it is understood that the applicable conditions are those in force on the site at the time the order is placed on the Site.

1. ObjectAt MYCUSHIONS our goal is to create and offer our customers decorative cushion covers. We take care to select the most beautiful covers for our product catalog, but these can sometimes present certain variations in their colors or their patterns, this is the testimony of an artisanal manufacture.

2- OrderThe www.mycushions.co.uk site allows you to order a selection of decoration products from Sct MYCUSHIONS, immediately online for delivery to the countries appearing in the list of delivery countries. by email at hello@mycushions.co.uk The products visible on the site are offered for sale within the limits of available stocks, errors or modifications may exceptionally exist if an order for the same product was made simultaneously by 2 customers. If a product is however unavailable after placing your order, we will inform you by email or telephone as soon as possible, offering you either to choose another item or to cancel your order. In this case, if your bank account has been debited, we will refund you immediately.We ensure that the description and prices of the products displayed on the site are correct at the time of sale. However, your order could not be accepted if significant errors had occurred on the site, in the description of the goods you have ordered or in their prices. All prices and offers are subject to change.We have taken the greatest care to ensure that the colors of the products appearing on our site are as close as possible to reality. However, the colors displayed depend primarily on your computer hardware, therefore, we are unable to guarantee the accuracy of the product color upon delivery.To finalize your order, you must click on “Finalize my order” Any internet order requires that you provide exact and complete information about yourself: your title, last name, first name, telephone, email address, billing and delivery addresses.Once the order is completed, it will be accepted by sending an “order confirmation” by email, which will confirm that we are able to send you the goods you have ordered, along with their price and amount. shipping costs to the delivery address you have indicated.This Order Confirmation must contain all of the information regarding the goods you have ordered. You should review the details in the Order Confirmation and contact us immediately if an error has occurred. We recommend that you keep a copy of this confirmation. We reserve the right to accept or reject any order.After sending our order confirmation, we will do our best to deliver your order as soon as possible to the postal address you gave us. However, we cannot guarantee an exact delivery date, this will depend on the availability of the product in stock.

3- PriceSct MYCUSHIONS reserves the right to modify at any time and without notice the prices of the products offered on the mycushions.co.uk site. The products are invoiced on the basis of the prices displayed on the site at the time of placing your order.

4- PaymentPrices are displayed on the website in euros. Payments should only be made by bank cards. We accept payment by Visa, Mastercard credit cards. MYCUSHIONS does not keep any financial information on its servers or in its premises and uses the secure payments service STRIPE and PAYPAL. MYCUSHIONS may have to ask you for certain additional information to avoid any act of fraud.

5 – Delivery – Delivery costs and timesThe products are only available in mainland UK, shipments are made by postal service. In UK, shipping costs are included in the sale price. Delivery times will be 10 to 40 working days from the date of shipment. These deadlines are given for information only and are subject to variations, particularly during periods of high demand. Black Friday, Christmas in particular. MYCUSHIONS would however like to assure you that it will do everything possible to respect these deadlines and to satisfy its customers as well as possible.Delivery to a “collective” address is possible. A so-called “collective” address is an address allowing the domiciliation of a school type establishment, nursery or an association. In the context of delivery to a collective address, the Internet user acknowledges that the service of mycushions.co.uk for the delivery of the order ends with the actual delivery to the collective address indicated in his order, even though the product can be accepted by a third party. The transfer of risks to the Internet user takes place at this time, it is therefore important that the Internet user takes all precautions to ensure that their order has been received correctly at this address. The delivery times announced on the site are from the date of exit from the warehouse of the products ordered by the Internet user, these times cannot exceed 30 days from the validation of the order by the Site.Delivery can only take place in the event of agreement from the customer and the STRIPE payment center (payment agreement) or from PAYAL and the Sct MYCUSHIONS company which reserves the right to refuse any order from a customer. with which there is a dispute relating to the payment of a previous or current order.MYCUSHIONS cannot be held responsible for the direct or indirect consequences of a cancellation of an order or a delay in delivery for any reason whatsoever and in particular in the event of a disruption or strike in the postal or transport services and a generally, in the event of events beyond our control. The delivery time is only given as an indication and any overrun may not give rise to any damage and interest, refusal of the goods or cancellation of the order.Any delivery failure greater than 30 working days must be reported to our customer service. Any complaint made more than 45 days after the date of validation of your order cannot be taken into account.Please note that we will not be able to deliver any order addressed to a post office box, as our service provider cannot provide this service.

6 – RetractionsConditions of the right of withdrawalIn accordance with the legal provisions in force, the Internet user has a withdrawal period of 14 clear days from the date of receipt of the order. The right of withdrawal is the responsibility of the Internet user according to the terms set out below.The Internet user can notify his decision to withdraw from this contract by means of a clear and unambiguous declaration to the following address:- by post: MYCUSHIONS – Return mycushions.co.uk OFFICE 342, 58 PEREGRINE ROAD, HAINAULT, ILFORD, ESSEX IG6 3SZ UK Dovesor by email: hello@mycushions.co.uk (a return number will then be sent to you)The Internet user must return the goods to the following address: MYCUSHIONS – return -OFFICE 342, 58 PEREGRINE ROAD, HAINAULT, ILFORD, ESSEX IG6 3SZ UK. In the event of a return, the Internet user must carefully package the article concerned and include his return number (s) in his shipment by copying them on plain paper.The Internet user is free to choose the method of sending his product and whether or not to take out insurance in the event of loss, theft or destruction of his package. mycushions.co.uk does not cover any of these costs or the cost of transport and cannot be held responsible for the non-receipt of the Internet user’s package. Only products returned complete, in perfect condition, in their original packaging and with a return number will be accepted. Otherwise, the return will be considered a non-compliant return and will not be reimbursed by mycushions.co.uk.Effects of withdrawalIn the event that the Internet user complies with the return procedure described above, the refund will be made within 14 days of the date of receipt of the products by mycushions.co.uk. This reimbursement date may be postponed until recovery of the product or until proof of shipment of the product has been sent to mycushions.co.uk, the date retained being that of the first of these facts. With payment by bank card, the refund is made directly to the Internet user’s bank card.

7- Returns-Exchanges and Refunds All of our merchandise is guaranteed to be authentic, and inspected with the utmost care by quality control at the manufacturer level to meet the best value for money.Return deadline and authorizationIf you were not satisfied with a product that you bought on our website, we suggest that you return this product to us in the initial state, unworn, within a maximum period of 15 days after receipt of the package.Before any product return, you must obtain a Return Merchandise Authorization (RMA). You will obtain your ARM by sending your request by email to the following address: hello@mycushions.co.uk.Please indicate in your email the reason why the product is being returned. The returned merchandise must be returned in its initial state and must be accompanied by the delivery slip on which you will have noted your RMA number (it accompanies the delivery of your product). For any return of items, we strongly recommend the use of a reliable and tracked mail service (Post tracking or FEDEX). We decline all responsibility for a parcel lost by the postal services and cannot reimburse a lost item. Any returned merchandise remains the responsibility of the sender until receipt at our premises.Return feesReturn costs are the responsibility of the customer. All returns should be addressed to the address below. MYCUSHIONS. Items purchased on the website cannot be returned or exchanged in stores, but only through the website.TradesExchanges are subject to product availability and must be requested within 15 days of the order date. The product can only be exchanged after its return and quality control. Return costs must be covered by the customer. The exchanged product will be returned at our expense.RefundOnly items correctly returned under this policy may be subject to refund. If you choose a refund, the purchase price will be credited to your credit card via STRIPE or PAYPAL, when we have received the product (on average 7 to 10 days after receipt of the product at our premises)Defective productIf you accidentally receive a defective or damaged product during transport, we ask you to contact our customer service as soon as possible within a maximum of 48 hours after delivery. Please provide the order number that appears on the delivery slip, your email address and your phone number. We will do our best to replace the item as soon as possible. If the box is delivered damaged or disemboweled, refuse delivery and contact our customer service immediately by email at the following address: hello@mycushions.co.ukWe will not charge the shipping cost for exchange. All refunds are made within 15 days of the package being returned. For any refund request, we use the same bank card that made the purchase via STRIPE or PAYPAL.

8- Intellectual propertyAll models, texts, comments, works, illustrations and images reproduced on the mycushions.co.uk site are reserved under copyright as well as intellectual property and for the whole world. Any other use constitutes an infringement and is sanctioned by intellectual property without prior authorization from mycushions.co.uk, any total or partial reproduction of the mycushions.co.uk catalog is strictly prohibited.

9- Privacy policyAll personal information provided to us will be treated in accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose personal data concerning you. The nature of this site means that we will obtain, use and disclose certain information about you (“Data”).By registering your details on this site you accept this use. We will endeavor to take all reasonable steps to protect your personal data including the use of encryption techniques when using our secure payment site via Stripe and PAYPAL, but we cannot guarantee the security of all data at 100%. Therefore by using our site, you accept the risks associated with the use of a merchant site allowing to carry out online transactions on the Internet and cannot hold us responsible for any breach of security unless we have been careless.

10- ResponsibilityIt is your responsibility to check with local authorities the possibilities of importing or using the products you plan to order. mycushions.co.uk cannot be held responsible for the non-performance of the contract concluded in the event of out of stock, or unavailability of product, force majeure, disruption or total or partial strike, in particular postal services and means of transport and / or communications, flood, fire.

11- Credits and legal informationAPE code: 4799APublication manager: Ana AlvesHost: LWSWeb execution: nicolas provoost12- Applicable law-disputeThis test contract subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.13- ContactTelephone: 01 47 85 89 14Email: hello@mycushions.co.uk